Neuroworks Training customer privacy notice
Registered name: Longshaw Consulting Group
We are the controller of your personal data. For more information on controllers and their responsibilities, please see the Information Commissioner’s Office (ICO) guidance on data protection principles, definitions, and key terms.
This privacy notice tells you what to expect us to do with your personal information.
- Contact details
- What information we collect, use, and why
- Lawful bases and data protection rights
- Where we get personal information from
- How long we keep information
- How to complain
Contact details
Telephone 07771 990465
Email madeline@neuroworkstraining.com
What information we collect, use, and why
We collect or use the following personal information for dealing with queries, complaints or claims:
- Names and contact details
- Correspondence
- We collect information about what training or coaching programmes you may be interested in so we can help inform you of the right programme.
Website usage data
We also collect limited information about how visitors use our website, using Google Analytics. This includes information such as pages visited, time spent on pages, and general location data (for example, city-level location). This information is used to understand how the website is used and to help us improve its performance and content. This information does not directly identify you as an individual.
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
- Your right of access – You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.
- Your right to rectification – You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.
- Your right to erasure – You have the right to ask us to delete your personal information. Read more about the right to erasure.
- Your right to restriction of processing – You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.
- Your right to object to processing – You have the right to object to the processing of your personal data. Read more about the right to object to processing.
- Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.
- Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:
- Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
- Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
We rely on consent for the use of analytics cookies. You can change or withdraw your consent at any time via the cookie settings on our website.
Where we get personal information from
- Directly from you
- Automatically, when you use our website (for example through analytics tools)
How long we keep information
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including for legal, accounting, and business requirements. Enquiry data submitted via our website or by email is typically retained for up to 18 months to allow for follow-up and ongoing discussions. Where an enquiry results in a client relationship, client contact details and related correspondence are retained for up to 6 years after the end of the client relationship, in line with standard legal and contractual obligations. Personal data is securely deleted or anonymised once it is no longer required.
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
Last updated 2nd February 2026